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Return Policy

1. Return Information

In order to give you the best shopping experience, we have the Product Return Service. If the item(s) / merchandise the customer received does not satisfy or has quality issue, please feel free to contact iMomoko.com customer service by submitting a ticket to request for a Return Merchandise Authorization # (RMA#) and an RMA Specialist will review your request.

We apologize for the inconvenience; iMomoko.com will not accept returns on the following:

  • Certain personal item(s) / merchandise.
  • Item(s) / merchandise marked as “Final Sale”.
  • International Orders

2. Return Guidelines
  • For all Returns, the customer must contact iMomoko.com to obtain an RMA# within 10 business days upon receipt of shipment. We consider receipt of shipment based on UPS delivered date.
  • Returning item(s) / merchandise that do not have prior authorization / RMA# will be rejected.
  • All item(s) / merchandise with an RMA# must be postmarked and received within 10 business days after RMA# was issued.
  • All returning item(s) / merchandise must be unused and in new condition with all of the original packaging and accessories. iMomoko.com will need to receive and inspect the returning item(s) / merchandise before a refund is given.
  • A 10% restocking fee will apply for returns due to customer’s reason.
  • iMomoko.com does not process exchanges. If the customer would like to purchase other items, please submit a new order for the desired replacement(s).
  • If the returning item(s) / merchandise does not meet the Return Policy criteria of (RMA #, unused, and in new condition with all of the original packaging and accessories), the customer will be given the option to have the returning item(s) / merchandise shipped back to him / her at their own expense and no refund will be given.

3. Return Shipping Cost
  • If the return is due to the customer’s reason, such as the customer ordered incorrect item(s) / merchandise, or the customer wants to return for no apparent reason, the customer shall be responsible for the return shipping cost.
  • If the return is due to iMomoko.com’s reason, such as we shipped the incorrect item(s) / merchandise or the item(s) / merchandise was damaged upon arrival, iMomoko.com will be responsible for the return shipping cost.

4. Return Procedure

Step 1:
Make sure the order Status is Completed on iMomoko.com and Sign In. You will be directed to “My Dashboard”, Click on the Completed Order that you would like to Request a Return. Click on “View Order”, following that action, Click on “Return” on the upper right hand corner. Fill out the New Return for Order (Sales Order #) Form and Click “Submit”. A return request must be submitted within 10 business days upon receipt of shipment. Customers are required to take photos of the item(s) / merchandise and package.

Step 2:
iMomoko.com RMA Specialist will review the return request and will notify the customer of approval or denial (Return Policy) and instructions on how to proceed.

Step 3
Please follow the instructions from iMomoko.com RMA Specialist and return the item(s) / merchandise (Unused and in new condition with all of the original packaging and accessories). Also include the RMA# on the Package issued by the RMA Specialist or the return request will be denied.

Ship To:

iMomoko.com Return
RMA# XXXXXX
2639 Troy Avenue
South El Monte, CA 91733

Step 4: iMomoko.com RMA Specialist will inspect and process the customer’s return when the package is received. A 10% restocking fee will be applied and a refund will be issued if the returning item(s) / merchandise are in the described condition in the iMomoko.com Return Policy.

To submit a ticket for a return request and obtain an RMA#, click here.
 
Customer Service