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Shipping Information

1. Order Processing
At iMomoko.com, our business days are Monday - Friday (excluding holidays). Normal order cut-off time is 11:59PM Pacific Time (Next day 2:59 AM Eastern Standard Time) every day to process on the next business day, and ship out on the following business day. Please allow at least 2 business days for us to process your order.

Note:
Occasional delays in processing time or Cancellation of order may occur when an item purchased is on backorder or is out of stock. We are not responsible for delivery delays due to weather, insufficient address info, holidays, and/or carrier complications.

2. Shipping Carrier
At iMomoko.com, to ensure the best shopping experience, we only use UPS to deliver our packages. UPS has track and confirm ability, estimated delivery time, and insurance included.

Note:
Please double check and make sure the Shipping Information and address is correct, deliverable, and complete (Suite, Apt, Room, etc.). Also, be sure to receive and sign for the package if UPS needs a receiver to be there to sign for the package. UPS makes three delivery attempts excluding weekends and holidays.

3. USA Shipping (48 States)
To ensure accurate tracking and prevent lost packages, iMomoko.com uses only UPS service for domestic shipping. iMomoko.com also provides Free UPS Ground for orders over $99 in U.S. 48 states, or Discounted Flat Rate UPS 2 Day Air for order over $99 in U.S. 48 states. For Alaska, Hawaii, and Puerto Rico on orders over $199, they qualify for Free UPS 2 Day Air.

USA Shipping (48 States) Fee Chart:
  Total < $99          Total >= $99     
UPS Ground $5.99 FREE
UPS 2 Day Air $29.99 $19.99

USA Shipping (Alaska, Hawaii, Puerto Rico) Fee Chart:
  Orders Under $199 Orders Over $199
UPS 2 Day Air $19.99 FREE


4. Canada Shipping
For Canada orders, we have UPS Standard Canada and DHL Express Worldwide. iMomoko.com provides Free UPS Standard Canada or Discounted DHL Express Worldwide for all Canada orders over $199. For Canada orders over $399, iMomoko.com offer FREE DHL Express Worldwide service.

Canada Shipping Fee Chart
  Total < $199                   $199 <= Total < $399   Total >= $399            
UPS Standard Canada $11.99 FREE  FREE
DHL Express Worldwide $29.99 $14.99  FREE

All DHL Worldwide Express shipment rate only apply to packages under 5 lbs.
If a customer orders extremely heavy items which exceeds 5 lbs, additional shipipng fee shall be charged. An iMomoko customer service representative will contact you for additional charge.

 Package Weight Total Shipping Rate
0 lb < Package Weight <= 5 lbs Published Rate
5 lb < Package Weight <= 10 lbs Published Rate + $40
10 lb < Package Weight <= 15 lbs Published Rate + $60
15 lb < Package Weight <= 20 lbs Published Rate + $80
20 lb < Package Weight <= 25 lbs Published Rate + $100

5. European Countries, Other U.S. Territories, and Australia Shipping
For European Countries, Other U.S. Territories, and Australia, we use only DHL Express Worldwide. iMomoko.com provides Discounted DHL Express Worldwide for all international orders over $199. 

European Countries, Other U.S. Territories, and Australia Shipping Fee Chart:
  Total < $199                  $199 <= Total < $399    Total >= $399            
DHL Express Worldwide $29.99 Flat Rate $14.99  FREE

All DHL Worldwide Express shipment rate only apply to packages under 5 lbs.

If a customer orders extremely heavy items which exceeds 5 lbs, additional shipipng fee shall be charged. An iMomoko customer service representative will contact you for additional charge.

 Package Weight                                   Total Shipping Rate             
0 lb < Package Weight <= 5 lbs Published Rate
5 lb < Package Weight <= 10 lbs Published Rate + $40
10 lb < Package Weight <= 15 lbs Published Rate + $60
15 lb < Package Weight <= 20 lbs Published Rate + $80
20 lb < Package Weight <= 25 lbs Published Rate + $100

6. How long it takes for iMomoko.com to ship my order?
Orders are shipped within 48 hours of the placed order. We ship orders out Monday – Friday. Orders that are placed on Saturday and Sunday are processed the following Monday. We will e-mail you should there be any delay in shipment or if a product is temporarily out of stock.

7. How long does shipping take?
For domestic shipping, below is a chart that shows the estimated delivery time for UPS ground service. Outbound Map
For UPS air services, the estimated delivery time shall be according to the service type.

USA Delivery Time Chart:
  Delivery Time
UPS Ground Day-definite delivery typically in one to five business days
UPS 2 Day Air By the end of the 2nd business day


Canada Delivery Time Chart:
  Delivery Time
UPS Standard Canada Day-definite delivery typically in two to six business days
DHL Express Worldwide By the end of the 2nd business day


European Countries, Other U.S. Territories, and Australia Delivery Time Chart:
  Delivery Time
DHL Express Worldwide By the end of the 3rd business day


8. Customs and Duties
We will not be responsible for any customs fees that each individual country charges. All international orders will be marked as merchandise. If you have special request, please add a note when placing the order so we know to do so.

Note:
Slight Possibility Customs may hold a Package if customer doesn’t receive their order by the end of the 3rd business from when the order was shipped out. If this happens, contact iMomoko.com Customer Service.

9. Shipping Policy

We Ship Domestic and International to the Following Countries:

United States, Canada, United Kingdom, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ireland, Micronesia, U.S. Virgin Islands, Guam, Marshall Islands, Puerto Rico, Palau, Northern Marina Islands, Costa Rica and Australia.

We Currently Do Not Ship to the Following:

PO Box, APO, and FPO

Please double check and make sure the Shipping Information is correct before submitting the order. Even if the order qualifies for free shipping, the customer will be responsible and charged for any additional shipping fee for the following:

Inaccurate Shipping Address and Undeliverable Address
Please double check and make sure the Shipping Information and address is correct, deliverable, and complete (Suite, Apt, Room, etc.). iMomoko.com is not liable for any inaccurate shipping information and address. It is the customer’s responsibility to provide correct and accurate shipping information and address for UPS to deliver. Any charges incurred by iMomoko.com in the process of re-routing or making an address correction will be the responsibility of the customer. iMomoko.com will make every attempt to contact the customer in advance to avoid additional shipping charges if possible.

Unsuccessful Delivery
Please be sure to receive and sign for the package if UPS needs a receiver to be there to sign for the package. UPS makes three delivery attempts, excluding weekends and holidays. Once the third and final delivery attempt has been made and the driver was unable to leave the package, UPS will return the package to the Sender. Any charges incurred by iMomoko.com in the process of Unsuccessful Delivery, will be the responsibility of the customer.

Refused Shipments
Shipping charges incurred by iMomoko.com while attempting to deliver the item(s) / merchandise which is refused will be the customer’s responsibility.

Shipments Bounce Back and Re-Shipments
iMomoko.com will inform the customer of the situation and if the customer wants the item(s) / merchandise, it is the customer’s responsibility for Re-Shipment of the Package. If the customer no longer wants the package, they will be responsible for the Unsuccessful Delivery and a 10% restocking fee. The customer will get a refund minus the shipping cost, unsuccessful delivery, and a 10% restocking fee. If the Customer doesn’t respond or contact iMomoko.com after 20 business days from the first notification of the Shipment Bounce Back, iMomoko.com will issue a refund minus the shipping cost, unsuccessful delivery, and a 10% restocking fee.

If any of the issue occurred, is due to iMomoko.com, iMomoko.com will be responsible for the additional incurred shipping charges only.

*Upon Request we can Ship with USPS Global Express for International Customers (usually 2-5 working days for delivery, please add another 2 to 3 business days for order verification and processing time.) with insurance tracking confirmation & shipping box. International orders will be marked as merchandise. If you have special request, please add a note when placing the order so we know to do so.

We will not be responsible for any customs fees that each individual country charges. We will charge the full shipping price for all international returns and exchanges. For high value orders please complete the Authorization Form and return it promptly otherwise it will cause delay.

* For packages that are unclaimed or abondoned due to customer refusal of paying customs and duties, the customer will be responsible for taxes & shipping.
* If your order has not arrived within the time period, there maybe delay due to your country's custom clearing process. Please Contact Us to help you locate your package at anytime.
 
Customer Service